Covid-19 Protocol

Covid-19 Protocol

May 24, 2020 – This page will be updated as the situation changes.

We are writing to inform you that a resident of Allen Morgan may be infected with the COVID-19 virus.  The tests are inconclusive at this point.  The resident has not shown any signs or symptoms.  The testing was conducted as part of our normal protocols for admissions to Allen Morgan.  The resident tested negative, then positive, then negative in a 1-week span.  The first negative and positive were from the same lab; the second negative was through a different lab.  We have retested the resident and sent it to a 3rd lab to determine definitively if there is an active case.

We have been in contact with the Shelby County Health Department, and they recommend that we treat this individual as positive until the last test results are returned.  This individual is in our isolation unit.  No residents on the 2nd or 3rd floor of Allen Morgan were exposed to this individual.

We continue to monitor all residents and vital signs are taking each shift.

Our primary goal is for all residents, staff, families, and Memphis as a community emerges from this pandemic healthy and safe.  We are committed to ensuring we do all we can to make that happen.  Your trust in Trezevant is what motivates us to take this seriously and at times be more proactive than others may like.  We are following all guidance from the Shelby County Health Department, Tennessee Department of Health, Centers for Disease Control and Prevention, and Center for Medicare and Medicaid Services.

We need your help in battling COVID-19. Please visit the Centers for Disease Control and Prevention (CDC) website to learn how you can help prevent the spread in our community.


I want to share with you a few of the steps we are taking to keep Trezevant safe:

1) Early March we started screening all employees for signs and symptoms of the virus.  Those screenings have been updated when the CDC has issued new guidance to monitor for symptoms.

2) We have issued all staff masks to wear and educated them on the proper wearing of the mask.

3) We have re-educated all staff on proper hand hygiene and infection control procedures.

4) We have all common areas disinfected bi-weekly with a fogging machine that saturates surfaces and kills the novel corona virus.

5) In Allen Morgan and Trezevant Terrace we are taking vital signs every shift and monitoring for any changes in residents condition.

We are in the process of determining a reopening of the independent living side of Trezevant when it is appropriate to do so.  The plan is flexible and can potentially change.  Each area will open in accordance with Mayor Strickland’s reopening plan.

The tentative schedule is:

Fitness Center:  Reopened May 19

SunTrust Bank:  June 1

TEMS Beauty Shop:  June 8

Bistro/Snowden Dining Rooms:  June 15

Tours/Resident Assessments:  June 22

Move-In and Return of Residents:  June 29


We will communicate details of each reopening as plans are finalized.


We need your help in battling COVID-19. Please visit the Centers for Disease Control and Prevention (CDC) website to learn how you can help prevent the spread in our community.


We know this is a difficult time for everyone. We will continue to provide you with updates as they become available. Please know that we are strictly adhering to all directions from the local and state health department. Our number one goal is resident health – and we remain dedicated to doing everything in our power to keep our residents and staff members safe.


Now is the time to stay diligent and vigilant and not let our guard down.  We highly discourage going off campus if you can avoid it.  The fewer encounters you have with the public the fewer chances you have to become infected.

The symptoms for COVID-19 are varied and not everybody presents the same way.  This has been one of the struggles in trying to identify who might be infected.  If you have any of these symptoms please make sure you notify Valerie Smithers or Leslie Brewington if you live in Independent Living or your charge nurse if you live in Trezevant Terrace or Allen Morgan.  Symptoms are cough, fever, shortness of breath, chills, repeating shaking with chills, muscle pain, headache, sore throat, the new loss of smell or taste, persistent pain or pressure in the chest, new confusion or inability to arouse, and bluish lips or face.

Entrance to the campus has been restricted to only two entrances:  one for residents and the other for staff.  Both areas are manned and individuals are screened prior to entering the building.  We are using a color-coded wrist band to ensure that all staff entering the campus has been appropriately screened.

Deliveries can be left at the Waynoka entrance and they will be disinfected before they are brought into the buildings.

Visitors to Independent Living

Governor Lee’s Executive Order #30 prohibits visitation to retirement communities because people can be infected and feel fine, without exhibiting any symptoms.  We are prohibiting visitors to the campus.  Visitation by a family member is allowed if a resident is actively dying.  The family member must adhere to our screening and infection control protocols.

Visitors to Allen Morgan or Trezevant Terrace

We placed the most restrictions on visitors to our higher levels of support, which are the licensed healthcare buildings, where our most vulnerable residents live. We are not allowing any visitors into this area. We remain in contact with families of residents living in these locations regarding visitation and are arranging alternative methods of staying in touch with loved ones.  Please contact the receptionist and they will have our activity or nursing department schedule a phone call, skype or face time with your loved one.  Visitation by a family member is allowed if a resident is actively dying.  The family member must adhere to our screening and infection control protocols.


We have enacted enhanced screening protocols to prevent staff from exposing residents. Staff are screened daily and required to wear a mask anytime they are in public or around residents.  They are required to stay home if ill, especially with respiratory symptoms. Also, we are asking staff that travel by air or cruise ship to self-quarantine for 14 days. All business travel has been canceled. Staff that has traveled out of the state by car or public transportation will be screened before being allowed to return to work.


Only essential contractors are allowed on campus to ensure continued operations and responding to emergency situations (such as broken water lines, etc).

Thank you for your patience as we navigate this difficult time and determine how to best serve our community while maintaining our focus where it belongs: on our residents and dedicated staff.

For general questions about COVID-19 you can call the Shelby County Health Department at 1-833-943-1658 or the TN Department of Health at 1-877-857-2945.



Bill Henry
Bill Henry
Downsizing when I did offered me a new kind of freedom. This fall instead of home upkeep and yard maintenance, I will be traveling to Germany with the Dixon and meeting my daughter in Paris. Yes, I’m glad I moved to Trezevant when I did.
Sara Heckle
Sara Heckle
Everyone said I was too young to move to a retirement community, but I know I made the right decision in coming to Trezevant. And I did it for the right reasons. I don’t want to be a burden to my children someday and have them make important decisions for me.
Nancy and Rodgers Menzies
Nancy and Rodgers Menzies
“Friends asked, why…why now?” The answer was that we wanted to be here to really enjoy these years! So much to do all the time and with such great people. The living is easy – just like Gershwin Said.